SmallBizGenius Analysis
SoundID by Sonarworks, aimed at audio calibration, receives mixed feedback. Customers report issues with software bugs, lack of support, and forced upgrades, contrasting with occasional praise for helpful customer service.
Category Breakdown
Scores based on analysis of 9 recent reviews
Software Bugs & Stability
2.0/10Many reviewers report frequent software bugs, crashes, and general instability with SoundID. Issues include freezing, hanging, output engine failures, and calibration curves not applying correctly, even when indicated.
6 reviews mention thisCustomer Support Responsiveness
3.0/10A significant number of reviewers express dissatisfaction with the responsiveness and helpfulness of SoundID's customer support. Complaints include long wait times for replies, unhelpful or dismissive responses, and unresolved issues.
6 reviews mention thisForced Upgrades & Legacy Support
2.5/10Several reviewers are unhappy with Sonarworks' decision to discontinue support for older software versions, like Reference 4, and force users to upgrade to SoundID. This is seen as a way to extract more money from existing customers.
3 reviews mention thisLicensing Issues
2.0/10Reviewers describe licensing issues that render the software unusable after purchase. Problems include the app crashing upon launch after licensing and failure to open despite reinstallation attempts.
2 reviews mention thisPros & Cons
What Customers Love
"Not only were they extremely prompt and helpful in their responses, but they also went above and beyond the call of duty to assist me with my situation."
Common Complaints
"Very buggy software, very useless support."
"I contacted support and received no troubleshooting, no suggestions, and no resolution."
"Stops updates for a relatively new product and renders my purchase unusable."
"No Linux support is a hard stop, and being charged for updates on top of that is frustrating."
"Their clunky licensing procedure instantly made the app crashes on all my computers."
Common Questions About Soundid
Answers derived from customer review patterns
Is SoundID legit and trustworthy?
Based on the analyzed reviews, there are significant concerns regarding SoundID's reliability. Many users report software bugs, crashes, and a lack of adequate customer support. The practice of discontinuing support for older versions and forcing upgrades also raises questions about the company's commitment to its customers. While some users have had positive experiences, the overwhelming sentiment suggests caution.
Based on 9 reviewsDoes SoundID have good customer service?
Customer service experiences with SoundID appear to be inconsistent. While one reviewer reported an exceptional experience, the majority of reviews express dissatisfaction with the support team's responsiveness and ability to resolve issues. Common complaints include long wait times, unhelpful responses, and a lack of concrete solutions to reported problems. Therefore, relying on consistently good customer service from SoundID may be risky.
Based on 7 reviewsIs SoundID worth it for small business?
For small businesses relying on stable and reliable audio calibration software, SoundID may not be the best choice. The frequent reports of software bugs, poor customer support, and forced upgrades raise concerns about its suitability for professional use. While the concept of the software is strong, the execution and customer service appear to be lacking, potentially leading to frustration and lost productivity.
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